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Ticket Instructions

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Ticket Instructions

Please visit www.rail-checkin.com from 72 hrs before departure and enter your name as well as your flight ticket number or booking code. After that, you can choose if you rather want to print your ticket or send it to a mobile device.
On the train it is necessary to carry your Rail&Fly ticket, your valid passport and the air travel plan/itinerary. Please note that the itinerary itself is not a valid ticket.
The journey times stated on your booking confirmation are no real train connections. Please visit www.bahn.com or the DB navigator app to check the times of train connections to your destination.
*China Eastern Airlines official website does not provide Rail & Fly ticket
After reservation, passengers board with the reserved tickets. Irregular tickets can only be used with a flight reservation. Passengers who have reserved seats must purchase the tickets within the required time limit during the reservation process. If not, the reserved seats will be cancelled.
Passengers are required to present valid personal travel certificates when purchasing tickets (including but not limited to ID cards, Passports, Visas, etc.). Passengers are required to fill in the Passenger Ticket Purchase List. Ill passengers must have medical certifications approving of travel by flight written by medical units authorized by China Eastern. Please refer to the Transportation Conditions for details regarding travel of ill passengers.
Tickets are the primary evidence for binding of the air transportation contract and the conditions of the transportation contract between China Eastern and passengers. Tickets include paper tickets and electronic tickets. Tickets can only be used by the passengers listed on the tickets. Tickets cannot be transferred or altered. Alteration of tickets will result in their invalidation; no return of ticket fees shall be made. Tickets are valid for one year starting from the date of travel of the passenger. If not used, tickets are valid for one year starting from the date the ticket is written. The validity of discount tickets is calculated according to the validity period of the discount involved. Tickets should be used in the stated order from the point of destination written on the tickets.
Passengers can purchase electronic tickets from booking offices directly under China Eastern, sales agents of China Eastern and the electronic ticket website of China Eastern. Passengers are required to provide effective traveling certificates that may be used during procedures at the airport when purchasing electronic tickets. The Air Transportation Electronic Ticket Travel List can only be used as a reimbursement voucher for passengers for purchasing electronic tickets, and not as a certification to be used during boarding and procedures at the airport.

For a child who is more than 2 years old but less than 12 years old on the departure date, a seat shall be offered to him/her at the price equal to 50% of the normal adult fare for the same flight. 

A child who is less than 5 years old or more than 5 years old but has not applied for un-accompanied service must be accompanied by an adult who has attained the age of 18 and has complete civil capacity when taking a flight. Each adult can travel with up to 3 children (including 1 infant) of less than 5 years old in the same class when taking a flight. If there are more children (including the children purchasing ticket at adult fare), the rules for unaccompanied children shall prevail. There are separate rules for the ticket price for unaccompanied children. 

For an infant who is more than 14 days old but less than 2 years old on the departure date, a payment equal to 10% of the normal adult fare for the same flight shall be made, and no seat will be offered. Each adult passenger can carry up to 2 infant passengers. For every additional infant passenger, a child ticket shall be purchased, and a seat will be offered for the infant. For the infant enjoying the seat independently, infant fixing device meeting the relevant requirements shall be used. The infant fixing device shall be provided by the passenger, and its size shall be no more than 43 (width) × 60 (length) × 100 (height) cm.

For the sake of safety, China Eastern Airlines will limit the number of infant passengers (please refer to the following table). For the allowed number of infants on the flight, please consult our ticket office or call 855-58-95530. 

Aircraft type Abbreviation Channel Maximum number of infant passengers allowed on the aircraft
A330-300 333 Even 15
A330-200 332
A321-200 321 Odd 8
A320-200 320 6
A319-100 319
B777-300 773 Even 15
B767-300 773 12
B737-800 738 Odd 6
B737-700 737
B737-300 733
If a passenger requests a voluntary refund, the passenger who holds the e-ticket shall request, within the validity period of the ticket [i.e. within 13 months upon the departure date (or from the ticket printing date if the first segment on the ticket is not used)], a refund for the ticket that is not used. The refund will be processed in accordance with the relevant regulations of CEAIR. The passenger must produce a valid travel document and process refund at the original ticketing office.  If you purchase a ticket via bank card, the refunded amount will be returned to the same bank card only. 
After you have reserved your seat, CEAIR will keep your reservation for 24 hours at the reservation price, if you have not paid for the ticket; or CEAIR will allow you to cancel the reservation without paying any penalty, as long as you complete your reservation at least one week prior to the departure of the airplane.
According to the air transportation practices, China Eastern Airlines may overbook flights that are prone to have the reserved seats canceled when necessary. When this occurs, China Eastern Airlines will inform the passengers of the overbooking, the compensation schemes and the rights for the passengers before the check-in of the passengers. In case of overbooking, for the passengers who voluntarily cancel their trips, China Eastern Airlines will provide reasonable compensation according to the compensation scheme and arrange suitable flights or refund based on the requirements of the passengers. If there are not enough passengers giving up the flight, China Eastern Airlines may reject some passengers according to its rules on boarding priority. For passengers who cannot take the original flight, China Eastern Airlines will arrange the next earliest flight with the same class for them, and provide reasonable compensation according to the relevant rules for the delay.
According to the applicable conditions of tickets, China Eastern can attend to flight transferring formalities for passengers of our company and passengers holding China Eastern tickets. However, the ticket transfer can only be carried out with other air companies that have signed clearing agreements with China Eastern. China Eastern tickets held by passengers or non-China Eastern tickets containing China Eastern routes cannot be transferred if the original carrier for the route is required to be changed due to personal reasons or if NON-END or NON-ENDORSABLE is marked on the tickets. Otherwise, the transferring procedure is allowed based on confirmation from China Eastern. If passengers cannot travel on their original flight due to the fault of China Eastern, China Eastern should handle the transferring procedure according to the usage conditions of the seats of other carriers when the passengers choose to be transferred to another carrier.
China Eastern is entitled to provide differentiated services according to the demands of passengers.
If passengers fail to use their reserved seat or travel on their reserved flight due to personal reasons, the reserved continuing or returning flight seats will be cancelled. New seats are required to be booked if the passenger wishes to resume travel.
Classification Cabin Quantity limited Volume limited (per piece) Weight limited (per piece)
Domestic flights First Class 2 pieces H≤55CM(21.6inches)
L≤40CM(15.8inches)
W≤20CM(7.9inches)		 ≤10kg
Other classes 1 piece ≤8kg
International or regional flights First Class 2 pieces H≤56CM(22.0inches)
L≤45CM(17.7inches)
W≤25CM(9.8inches)
L+W+H≤115CM(45inches)		 ≤10kg
Other classes 1 piece ≤8kg
The carry-on baggage you take on board shall be placed under the front seat or in the enclosed storage area of the cabin. For the baggage that exceeds the aforesaid quantity, weight or size, it shall be transported as checked baggage. The governmental authority has specific restrictions on the carrying of liquid items when taking flights. For details, please contact us. 

I. Free baggage allowance (for average passengers and members)

1.1Uniform compliance with weight-system baggage regulations for domestic flights

Cabin
Card level/Free baggage allowance
Volume limited (per piece)
Weight limited (per piece)
Non-Eastern Miles Customers, “Eastern Miles” Standard
SkyTeam Elite
“Eastern Miles” Silver, SkyTeam Elite Plus
“Eastern Miles” Platinum and Gold
First Class
40kg
50kg
60kg
80kg
At least 5 cm ×15 cm × 20cm and not exceeding 40cm × 60 cm ×100 cm
≤50kg
Luxury Business Class, Business Class
30kg
40kg
50kg
70kg
Premium Economy Class, Economy Class
20kg
30kg
40kg
60kg

 

1.2Compliance with piece-system baggage regulations for flights to/from the USA and Canada

Cabin
Card level/Free baggage allowance
Volume limited (per piece)
Weight limited (per piece)
Non-Eastern Miles Customers, “Eastern Miles” Standard
“Eastern Miles” Silver SkyTeam Elite SkyTeam Elite Plus
“Eastern Miles” Platinum and Gold
First Class, Luxury Business Class, Business Class
2
3
3
The sum of the three sides (the length + width + height) ≤158 cm
≤32kg
Premium Economy Class
2
3
3
One extra piece (weight not exceeding 32 kg)
≤23kg
Y/B Class
2
3
3
Economy flex Economy standard
2
3
3
Economy light
1
2
2


1.3 Compliance with piece-system baggage regulations for flights to/from Europe (including Russia and Turkey) and Korea

Cabin
Card level/Free baggage allowance
Volume limited (per piece)
Weight limited (per piece)
Non-Eastern Miles Customers, “Eastern Miles” Standard
“Eastern Miles” Silver SkyTeam Elite SkyTeam Elite Plus
“Eastern Miles” Platinum and Gold
First Class
3
4
4
The sum of the three sides (the length + width + height) ≤158 cm
≤32kg
Luxury Business Class, Business Class
2
3
3
Premium Economy Class
2
3
3
One extra piece (weight not exceeding 32 kg)
≤23kg
Y/B Class
1
2
2
Economy flex Economy standard
1
2
2
Economy light
0
1
1

 

1.4 Compliance with piece-system baggage regulations for flights to/from Australia, New Zealand and Japan

Cabin
Card level/Free baggage allowance
Volume limited (per piece)
Weight limited (per piece)
Non-Eastern Miles Customers, “Eastern Miles” Standard
“Eastern Miles” Silver SkyTeam Elite SkyTeam Elite Plus
“Eastern Miles” Platinum and Gold
First Class
3
4
4
The sum of the three sides (the length + width + height) ≤158 cm
≤32kg
Luxury Business Class, Business Class
2
3
3
Premium Economy Class
2
3
3
One extra piece (weight not exceeding 32 kg)
≤23kg
Y/B Class
2
3
3
Economy flex Economy standard
2
3
3
Economy light
1
2
2

 

1.5 Compliance with piece-system baggage regulations for flights to/from South-East Asia, South Asia, and Middle East，HK/MO/TW

Cabin
Card level/Free baggage allowance
Volume limited (per piece)
Weight limited (per piece)
Non-Eastern Miles Customers, “Eastern Miles” Standard
“Eastern Miles” Silver SkyTeam Elite SkyTeam Elite Plus
“Eastern Miles” Platinum and Gold
First Class, Business Class
2
3
3
The sum of the three sides (the length + width + height) ≤158 cm
≤32kg
Premium Economy Class
2
3
3
One extra piece (weight not exceeding 32 kg)
≤23kg
Y/B Class
1
2
2
Economy flex Economy standard
1
2
2
Economy light
0
1
1
Weight not exceeding 32kg
--

2．Infant Passenger (INF)

（1）Domestic flights: Passengers who enjoy discounted infant fares are not entitled to free baggage allowance. One fully folded lightweight stroller or baby stroller can be checked in for free.

（2）International and HK/MO/TW flights: An infant who purchases a non-occupied infant ticket is entitled to one free piece of checked baggage weighing not exceeding 10kg,with the volume (sum of three sides) not exceeding 115 cm. In addition, one fully folded lightweight stroller or baby stroller can be checked in for free.

3．Seafarer Passenger (SC)

The free baggage allowance of economy light is subject to the passenger ticket display. Two pieces of baggage can be checked free of charge per person in economy class (except economy light), with the sum of three sides of each piece of checked baggage not exceeding 158 cm and weight not exceeding 23 kg.（

4．Student Passenger (SD) 12+

The free baggage allowance of economy light is subject to the passenger ticket display. Two pieces of baggage can be checked free of charge per person in economy class (except economy light), the sum of three sides of each piece of checked baggage not exceeding 158 cm and weight not exceeding 23 kg.

5．Labor Passengers (DL) Chinese Nationality

The free baggage allowance of economy light is subject to the passenger ticket display. Two pieces of baggage can be checked free of charge per person in economy class (except economy light), the sum of three sides of each piece of checked baggage not exceeding 158 cm and weight not exceeding 23 kg.

6．Extra Seat (EXST)

Passengers with special body sizes have an extra seat by purchasing an additional ticket.

（1）Depending on the number of tickets purchased by the passenger, adjacent seats are provided, and a boarding pass is issued with the words “EXST” or “Extra Seat” indicated.

（2）The amount of free checked baggage for passengers occupying additional seats is calculated on the basis of the class of air travel purchased and the number of seats actually occupied.

7. Small animals

The weight of small animals （Except for assistance dogs brought by disabled people）and food carried by the passenger is not included in the passenger’s free baggage allowance and is charged at the rate of ordinary excess baggage. Only one small animal can be checked per passenger per flight.

8. Wheelchairs

Wheelchairs（including but not limited to wheelchairs） may only be transported free of charge as checked baggage and are not included in the passenger’s free baggage allowance.Wheelchairs are collected and transported as per the general provisions of baggage transportation.

Firearms, military or police instruments (containing main parts); explosives; restrained knives; flammable and explosive articles; toxic articles; corrosive articles: radioactive particles; other articles endangering flight safety, such as strongly magnetized articles that may interfere with the normal workings of the plane, articles with a pungent smell, and other articles that are banned to be carried and transported by national laws and regulations. For the regulations on passengers and crew members carrying dangerous items, please click here to download.
Fragile, vulnerable, perishable products, lithium battery and lithium battery mobile power (such as Charge Pal) cannot be transported as checked baggage and placed into the checked baggage. 
For details, please visit our website or call our service hotline.
Checked baggage must be packed, locked well and bound firmly, must be able to bear certain pressure and be safely loaded, unloaded, and transported under normal operating conditions. China Eastern may refuse to carry baggage which does not adhere to these conditions.
If consigned baggage is damaged or lost totally or partly, the amount of compensation given will be in compliance with relevant laws and regulations.
If the flight is delayed or canceled due to aircraft maintenance, flight allocation, business affairs, flight crew, etc., China Eastern may provide on-the-spot flight information and services of meals or accommodation arrangements for passengers. If the flight is delayed or canceled due to reasons of climate, unforeseen events, air traffic control, security inspection and non-carriers of passengers, etc., China Eastern can provide flight information for passengers and help passengers with meal and accommodation arrangements. Fees are undertaken by passengers themselves.
If passengers agree to accept compensation or supplements given by China Eastern according to regulations, China Eastern is immune from liability.
The maximum limited liability insurance paid to every passenger by China Eastern is carried forward according to related laws.
Please visit the Eastern Miles website for more information http://www.easternmiles.com/bn/consume/reward.jsp
Quantity of tobacco and liquor allowed to be transported by passengers flying to Hong Kong
 
  1. Alcohol Allowance：Passengers 18 years of age or older may carry, tax free and for personal use only, 1 liter of liquor with an alcohol concentration (by volume) above 30% (measured at the temperature of 20°C) when entering Kong. Passengers with Hong Kong ID cards must be away from Hong Kong for at least 24 hours to be entitled with the above allowance.
  2. Tobacco Allowance：Passengers 18 years of age or older may carry a limited quantity of tobacco for personal use tax free when entering Hong Kong. The restrictions are listed below.19 cigarettes, or 1 cigar, or cigars weighing no more than 25 grams, or other kinds of tobacco products weighing no more than 25 grams.
The ticket you purchase is only applicable to the transportation from the departure place to the destination via the agreed stopover sites, as specified on the ticket. The ticket price you pay is based on our transportation price rules and the transportation specified on the ticket. All the segments specified on the ticket shall be used strictly according to the sequence set upon the issuance of the ticket.
If you change the transportation without our approval, we will determine the ticket price according to your actual trip. You should pay the difference between the original price and the price for the changed trip, and the unused segment on your ticket cannot be used again.
Ticket price refers to the air transportation price from the departure airport to the destination airport, excluding the service fees for the land transportation within the airport, between the terminals and between the airports, or any other taxes and fees, such as Civil Aviation Development Fund, Bunker Adjustment Surcharge, etc.
The taxes or fees levied on the passengers by the government or other relevant authority or airport operator for offering services and facilities to the passengers are not included in the ticket price. Such taxes or fees shall be paid by the passengers. 
Electronic Ticket Itinerary for Air Services ("Itinerary") refers to the payment voucher provided by China Eastern Airlines or its sales agents to passengers for their purchase of electronic ticket. It can also remind the passenger of his/her trip.
Special passengers, including infant, unaccompanied child, sick passenger, disabled passenger, pregnant woman or criminal (including criminal suspect) can be transported only when they meet the conditions specified by China Eastern Airlines and other relevant carriers, and with prior approvals of China Eastern Airlines and other relevant carriers as well as necessary arrangements.
You can finish the check-in procedures through the check-in counter at the airport or the self-service check-in devices we deploy in the airport. In addition, we offer online and mobile check-in services for some flights. You can finish the check-in procedures through our website or using your smart phone. 
You need to arrive at the designated airport at the specified time and finish the check-in and security check procedures with the valid travel certificates you used for purchasing your ticket. To ensure a smooth travel, you are recommended to arrive at the airport ahead of time and reserve enough time to have the relevant procedures finished. We have different cut-off time for the check-in procedures in different airports. For details, please visit our website or call our service hotline.
Tips: When the aircraft shakes in the air, please be seated and buckle up. Do not leave your seat until the "buckle up" indicator is off. Do not go to the wash room. If you are walking in the cabin, you can grab the groove under the baggage holder or the handrails around the kitchen or in the toilet to fix your body. If you cannot return to your seat in severe shakes, you can crouch down to grab the baggage stop lever under the seat to fix your body.
Special passengers, including infant, unaccompanied child, sick passenger, disabled passenger, pregnant woman or criminal (including criminal suspect) can be transported only when they meet the conditions specified by China Eastern Airlines and other relevant carriers, and with prior approvals of China Eastern Airlines and other relevant carriers as well as necessary arrangements.
The patients with infectious diseases who are in infectious period, psychotic patients with attack behaviors, patients with severe cardiovascular and cerebrovascular diseases, patients with severe disease of respiratory system, patients with severe anemia, parturient women (the pregnant women with pregnancy of over 36 weeks for singleton pregnancy or over 32 weeks for multiple pregnancy), infant of less than 14 days old, post-surgery patents (within 10 days after the surgery) or other patents medically unsuitable for the flight.
If you want to change the flight, date or class after you have purchased a ticket, please inform us as early as possible. We will handle your change request according to the terms and conditions applicable to your fare. If you purchased the ticket at a discounted price, there may not be appropriate seats in the flight you want to change to with the price equal to the discounted price of your ticket. In such case, you might have to make up the difference of the fares in addition to a change fee.
We offer seat reservation service for some flights. After you purchase the ticket, you can reserve a seat through the experience centers in Shanghai and the official website of China Eastern Airlines (including M website and APP). We will try our best to meet your requirements for seat reservation. However, we cannot guarantee to offer every designated seat. For the sake of operation safety, we reserve the right to allocate or reallocate the seats on the aircraft, even after you board.
In accordance with CAAC regulations, to ensure cabin safety, passengers seated next to the emergency exit should meet the following standards:
1. Possess sufficient mobility, strength, or dexterity while using both arms, hands and legs to:
(1) Reach upwards, sideways or downwards to the emergency exit and emergency slide switch,
(2) Open the emergency exit,
(3) Use an evacuation slide,
(4) Lift the article with the same size and weight as the emergency exit door located above the wing and put it in the seat nearby,
(5) Move the obstacle with the same size and weight as the emergency exit door located above the wing,
(6) Keep balance while removing the obstacle,
(7) Move to the emergency exit swiftly,
(8) Move out of the emergency exit swiftly,
(9) Stabilize the slide after deployment,
(10) Assist others in escaping through the slide.
2. Be over 15-year-old,
3. Be able to read and comprehend the emergency evacuation instructions in words or charts provided by the airlines,
4. Be able to understand instructions given by the crew,
5. Be able to express or convey the verbal message articulately,
6. Have adequate eyesight and hearing to provide the assistance asked by the airlines,
7. Be not required to take care of small children or other passengers,
8. Be free of any condition that might cause a person harm if he or she performs one or more of the applicable functions.

In the event that emergency occurs and crew are unable to provide assistance for the time being, you will be asked to provide the following assistance:
1. Identify the location of emergency exit,
2. Recognize the opening mechanism of the emergency exit and understand the operation instructions,
3 Operate the emergency exit,
4. Evaluate the level of harm arising from exposing the passengers by opening the emergency exit,
5. Follow the oral instructions or gestures given by the crew,
6. Store or fix the emergency exit to prevent from obstruction,
7. Ensure the slide can be used normally and assist other passengers evacuating,
8. Select a safe path away from the aircraft as soon as possible.
Cash, valuable bills, jewelery, precious metal and its products, antiques and paintings, computer, personal electronic device, samples and other valuables, important documents and materials, travel certificates and the prescription drugs to be administered regularly. 
In accordance with CAAC regulations, to ensure cabin safety, passengers seated next to the emergency exit should meet the following standards:
1. Possess sufficient mobility, strength, or dexterity while using both arms, hands and legs to:
(1) Reach upwards, sideways or downwards to the emergency exit and emergency slide switch,
(2) Open the emergency exit,
(3) Use an evacuation slide,
(4) Lift the article with the same size and weight as the emergency exit door located above the wing and put it in the seat nearby,
(5) Move the obstacle with the same size and weight as the emergency exit door located above the wing,
(6) Keep balance while removing the obstacle,
(7) Move to the emergency exit swiftly,
(8) Move out of the emergency exit swiftly,
(9) Stabilize the slide after deployment,
(10) Assist others in escaping through the slide.
2. Be over 15-year-old,
3. Be able to read and comprehend the emergency evacuation instructions in words or charts provided by the airlines,
4. Be able to understand instructions given by the crew,
5. Be able to express or convey the verbal message articulately,
6. Have adequate eyesight and hearing to provide the assistance asked by the airlines,
7. Be not required to take care of small children or other passengers,
8. Be free of any condition that might cause a person harm if he or she performs one or more of the applicable functions.
In the event that emergency occurs and crew are unable to provide assistance for the time being, you will be asked to provide the following assistance:
1. Identify the location of emergency exit,
2. Recognize the opening mechanism of the emergency exit and understand the operation instructions,
3 Operate the emergency exit,
4. Evaluate the level of harm arising from exposing the passengers by opening the emergency exit,
5. Follow the oral instructions or gestures given by the crew,
6. Store or fix the emergency exit to prevent from obstruction,
7. Ensure the slide can be used normally and assist other passengers evacuating,
8. Select a safe path away from the aircraft as soon as possible.
Precision instrument, appliance, sports instrument, folding wheel chair and electric wheel chair that the passengers will use in their trips, guide dog, hearing dog, small animals (only pet dogs, pat cats and pet birds are allowed), dry ice, alcoholic drinks; such items can be transported only when they meet our transportation conditions and with our approval. For details, please contact us.
According to the regulations of the governmental authorities, you, your checked baggage and carry-on baggage must pass the security check before boarding.
You can purchase life accident insurance for air passengers from the insurance company at your own option. The compensation from the insurance will not waive or reduce the compensation liability we shall assume.
If the international flight you take involves cross-border connecting flight, please check if your ID document and visa meet the multinational requirements.