China Eastern
FAQ
Support
FAQ
Q: How can I book a flight online?
A:You can make a reservation from several areas of the site. The most direct place is on the flychinaeastern.com home page in the 'Flight' box.
Q: How do I book a round-trip flight?
A: To book a round trip, just select 'Round Trip' in the 'Flight' section on the home page.
Q: How do I book a one-way flight?
A: To book a one-way trip, just select 'One Way' in the 'Flight' box on the home page.
Q: If I don't have a credit card, can I still book a reservation on flychinaeastern.com?
A: You cannot hold your reservation online without using a credit card. And if you would like to make your reservation and purchase your tickets online, you must have a valid credit card.If your credit card is rejected, which means we fail to get money from your account, though it was successful through booking process, you are not allowed to board at the airport.
Q: How many passengers can I book in one reservation?
A: You can book up to 9 passengers in one reservation on flychinaeastern.com. To book additional passengers, just repeat the booking process to create a separate reservation.
For groups of 10 or more, you may want to inquire about special fares or discounts offered through China Eastern sales office.
Q: Why do I not see the flights I was expecting?
A: This can occur for two reasons: Flights on a given route may not operate on a daily basis Seats may not be available in one of the segments of your itinerary.
Q: Can I make changes to a reservation that I have already made on flychinaeastern.com?
A: Once your reservation has been booked online, you cannot make any changes online. However you can contact our call center or local sales office to solve these issues.
Q: Can I cancel the reservation that I have already made on flychinaeastern.com?
A: Once your reservation has been booked online, you cannot cancel it online. However you can contact our call center or local sales office to solve these issues.
Q: Can I make a reservation for anyone?
A: Yes, to book a reservation for someone other than yourself, enter their name in the 'Enter Passenger Details' box. If your name already appears, type over it with the name of the actual passenger(s). Also, if your Easternmiles number appears, don't forget to either remove it or replace it with the passengers' Easternmiles number(s).
Q: Can I apply the value of an unused ticket or travel voucher as credit towards an online ticket purchase?
A: Currently, we cannot accept any credits or vouchers for online purchases.
Q: How can I view my reservations?
A: Click on "Manage" tab on the home page. You can input your order number or ticket number and your surname to retrieve your booking record.